Who we are

Pacifics is a specialised and regional broker. We have a dedicated team that focuses on many aspects of insurance and reinsurance products. Our advice is comprehensive and is tailored to suit each client’s unique requirements.

 

Our History

Pacific Intermediaries and Consultants Ltd was established in 2009 by Dr. Shahab Mokhtari. He has over two decades of industry experience working as the head of the legal and insurance department of a prestigious commercial shipping line and later as the syndicate manager at an International Group Club in London.

Over the past 6 years Pacifics has grown considerably and currently services a number of clients globally in various fields of shipping.

Our Purpose

Our main function as brokers is to define the risk our clients present to us and to find an appropriate home for that risk. This involves analysing your business to determine your exposures in order to advise you on your insurance requirements. Each query is analysed individually and our solutions are tailor made to meet our client’s unique requirements.

Our secondary goal as brokers is the administration and maintenance of our client’s insurance profile as their businesses evolve to meet new challenges in the market.

In claim management, our team of professional claims handlers provide invaluable advice to assist our clients through difficult situations. They are on hand 24/7, 365 days a year, to assist with any emergency situation.

Our claims handlers are experienced UK law graduates and ex-insurance professionals with invaluable legal experience with insider knowledge. They work in tandem with the insurers claim teams to deliver the very best advice and guidance to our clients.

Our Goal

We believe in excellent service and to this end we look for the very best the market has to offer and aim to surpass it. Everything we do is governed by this overriding principle.

The staff at Pacifics treat each business as if it where their own. Your concerns are our concerns and the success of your business is our priority.

Our Ethos

We are passionate about what we do and thus care greatly about the quality of the services you receive. This commitment is not restricted in scope to the quality of the services we provide but extends to the quality of the services provided by our colleagues in the market.

We will advise you honestly and truthfully about the products you are purchasing and will always notify you if we believe that your needs can be better met elsewhere.

Our Expertise

Our staff are able to utilise key contacts in the London and international insurance markets for the benefit of our clients which allows our team to achieve the best and most cost effective solutions. Every enquiry we receive enjoys the benefits of this high level of service regardless of the size of your business and we proudly differentiate ourselves from larger brokers by providing all of our clients with the very best we have to offer.

Insurance exists to provide you with peace of mind when things go wrong and we aim to utilise the investment made in your future security to its maximum advantage by placing at your disposal the entirety of our resources. Our claims handling team is located in our London office and has direct access to UK law firms and insurance companies. We have excellent working relationships with the lawyers, claim handlers, and underwriters in the market which allows us to establish a direct line of communication with the people dealing with your claim. This in turn gives us the ability to provide our clients with regular updates as necessary and to ensure that we have complete oversight over the progression and handling of your claim.

Our Client Base

We have an established reputation in large parts of Africa, the Far East, Middle East, South West Asia, and the Indian Subcontinent serving clients in their defined sectors of the industry.

Pacifics is continuously growing and we have begun developing our client base in Western Europe, the America’s, and China.